How does this work?
First, choose your favorite design. Check out and be sure to completely fill out the order form requesting your personalized card information. . Once we receive your order along with your photos, you should receive an e-mailed proof within 24-48 HRS (excluding weekends). We will make any corrections or changes as needed. Please allow 24 hours for any changes or updates. If photos are bigger than 3MB please do not upload and sent to us directly. We will ask for them later. For custom work/design you only have 2 proofs. Even adding a period can take up to a day to do.
I approved my order, when will I receive the items?
From the time you finalize your proof and submit payment in full, it will take approximately 4-7 business days for your order to arrive. . We encourage you to place your order well in advance. Keep in mind, we do not have ultimate control over our shipping vendors and delivery times are NOT guaranteed. If you have time limitations, please utilize our design only service. We do not provide refunds for late packages. Again, please order in plenty of time prior to your event.
What if I have a problem with my order once I've received it?
Please contact us. Be sure to include your order ID number in the subject line. If the error was made by Babylovecards.com AFTER the proofing process was completed, we will reprint and ship your cards ASAP. We do not offer free reprints or refunds for errors that were present but not caught during the proofing process. You will be charge the cost of reprinting. (35% of the price) If you approve, and then want a change, then you will be charge.
Is there a minimum order?
Yes, we ask that you order a minimum of 30 cards. For custom designs, there is a minimum of 40 cards.
What type of paper are the cards printed on?
You can choose between standard high-quality professional photo paper glossy(4x6 only) or matte paper . We also offer 110 lb quality cardstock in 5x7 size. Not sure which you'd prefer? We'll be happy to send a sample card pack at no cost.
What are my options for getting the photograph to you?
You can upload it to us your digital photographs, scan a traditional photograph or send a traditional photograph or negative via postal mail. If you are sending us a photograph or negative, we will not be held liable for misdirected or damaged mail. Once we are complete with your photo, it will be returned to you with your order. If you send us proffesional photos, YOU must have the rights to them. You will be held responsible for any legal action by claiming they you have the rights to them. We are not the "photostudio police", you will either email us a release form, or we assume that you have the CD.
What resolution should my digital photo be?
We recommend no smaller than 1800x1200. If the photo is scanned, you need to be sure that it is scanned at a minimum of 300dpi with 600dpi being preferred. If there is any question as to whether your chosen photograph(s) will work, we will evaluate it for you at no charge prior to working on your print.
Do I need to edit my photographs before sending them?
No, we have the capability of cropping, correcting red-eye, touching up blemishes, and converting to both sepia-tone and black and white. For the best results, we prefer to receive the unaltered original photos.
Can I use a professionally taken photograph?
Yes, with written consent of the photographer or photographing agency. They will have a form that can be forwarded to us granting us permission to use the images. An e-mailed release is not acceptable. If you or your photographer are in need of a release form, please e-mail us at jasminmejia@babylovecards.com.
Are envelopes included with my order?
Yes, they are included at no additional cost. If you need colored envelopes they are also available at extra charge.
What methods of payment do you accept?
We accept all major credit cards, PayPal and money orders.
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